Shipping & returns

Returns on one-of-a-kind pieces

You have 14 days from delivery to return any piece for a full refund, for any reason. Vintage jewellery is hard to judge from photographs, and we would rather take a piece back than have it sit in a drawer.

If a piece arrives differing from its description — an unlisted flaw, a wrong measurement, a date we got wrong — we pay the return shipping as well. That is our error, not yours.

How to start a return

1. Email us with your order number and which piece is coming back.
2. We send a prepaid, insured label by return email within one business day.
3. Post it in the original wrapping if you still have it, or anything padded if you do not.
4. Refund is issued to the original payment method once it arrives.

What cannot be returned

• Pierced earrings, once worn, for hygiene reasons.
• Pieces altered after delivery — resized, re-plated or restrung — since we can no longer resell them as the vintage item described.

How pieces are packed

Each item is wrapped in acid-free tissue, boxed, and padded inside an outer carton. Beaded strands travel flat rather than coiled, because old thread does not like being bent. Brooches have their pins taped so they cannot work loose in transit.

Lost or damaged in transit

Everything ships insured for its full value. If a parcel is lost or arrives damaged, tell us and we will handle the carrier claim ourselves — you get your refund without waiting for them.